Legal, privacy, and trust at Pivot

One public place to review the agreements, data practices, compliance statements, and security documentation behind Pivot. For contract questions or custom terms, contact legal@pivot.app.

Core Agreements

Foundational legal documents governing your use of Pivot and how we handle your data.

Terms of Service

Defines user rights and obligations when using Pivot.

Terms and Conditions of Sale

Purchase and billing terms for paid subscriptions.

Privacy Policy

How we collect, use, and safeguard personal data.

Cookies Policy

Details on cookie technologies used across Pivot.

Data Processing Addendum (DPA)

Contractual GDPR terms for processing customer data.

Business Associate Agreement (BAA)

HIPAA-eligible customers' template BAA.

Legal Holds

How Pivot preserves customer data for legal or compliance reasons.

Platform Policies

Guidelines and rules for acceptable use, data management, and third-party services.

Acceptable Use Policy (AUP)

Rules on permitted and prohibited actions when using Pivot.

Data Deletion & Retention Policy

How long we keep data and how deletion works.

Sub-processor List

Third-party vendors that process customer data.

SIEM & DLP Integrations

How customers integrate Pivot logs with SIEM/DLP tools.

Audit Logging Overview

What audit events Pivot generates and how customers can view them.

AI Security & Privacy Overview

How Pivot secures AI features, training data, and privacy.

Privacy & Compliance

Public statements and contractual materials supporting global privacy and regulated workloads.

GDPR Compliance Statement

Alignment with GDPR, UK GDPR, Swiss FADP.

CCPA / LGPD / Privacy Frameworks Statement

How Pivot meets California and Brazilian privacy requirements.

EU-U.S. Data Privacy Framework Statement

Current transfer safeguards and Pivot’s planned DPF participation.

HIPAA Readiness

How Pivot supports HIPAA-eligible use when configured correctly.

Security & Assurance

Security testing, vulnerability management, resilience, and incident transparency.

Pen-testing & Vulnerability Management

Third-party penetration tests and internal vulnerability processes.

Vulnerability Disclosure Policy

How researchers can safely report security issues.

Uptime & Transparency

Service uptime, reliability practices, and incident transparency.

Incident Response & Breach Notification Policy

Describes how Pivot detects, responds to, and notifies customers of security incidents or data breaches.

Data Backup Retention & Recovery Policy

Explains how Pivot performs backups, retains data, and restores systems to ensure service continuity.

Licensing

Terms for self-hosting, development, and software licensing.

Acknowledgements

Third-party software acknowledgements.

For legal inquiries, contact legal@pivot.app.

For security and privacy inquiries, contact security@pivot.app.

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