Acceptable Use Policy (AUP)

This Acceptable Use Policy ("AUP") describes prohibited and acceptable uses of the Pivot Services. Capitalized terms not defined here have the meanings given in the Terms of Service or Master Agreement. By using the Services, you agree to this AUP.

1. General Principles

Pivot is committed to providing a secure, reliable platform for collaboration. Customers and users must use the Services responsibly and in compliance with all applicable laws and regulations.

2. Prohibited Content

You may not use the Services to create, store, transmit, or share content that:

• Violates applicable law, including intellectual property, data protection, export control, or financial regulations.
• Is fraudulent, deceptive, or misleading.
• Is defamatory, obscene, pornographic, offensive, or otherwise inappropriate.
• Promotes hatred, harassment, or violence against individuals or groups.
• Contains malware, viruses, ransomware, or other malicious code.
• Infringes or misappropriates the rights of others, including intellectual property or privacy rights.

3. Prohibited Conduct

You may not:

• Attempt to gain unauthorized access to the Services or related systems.
• Probe, scan, or test the vulnerability of any Pivot system without prior written authorization.
• Circumvent or disable any security or authentication measures.
• Interfere with or disrupt the integrity or performance of the Services.
• Use the Services for denial‑of‑service attacks, spam, or any activity that degrades service for others.
• Reverse engineer, decompile, or disassemble the Services except to the extent permitted by law.
• Use automated means (e.g., bots, scrapers) to access or extract data from the Services except as permitted through published APIs.
• Resell, lease, or otherwise provide the Services to third parties without authorization.
• Misrepresent yourself or your affiliation with any person or entity.

4. Security & Privacy

• You must not attempt to bypass or undermine Pivot’s security or data protection controls.
• You must not use the Services to collect or process personal data without appropriate notice and consent as required by law.
• If you discover a security vulnerability, report it promptly to [email protected] and do not attempt to exploit it. See our Vulnerability Disclosure Policy at /security/vulnerability-disclosure.

5. Enforcement

Pivot may investigate suspected violations of this AUP. If we believe a violation has occurred, we may:

• Remove or disable access to offending content.
• Suspend or terminate user accounts or customer access.
• Report activity to law enforcement or regulators where appropriate.
• Pursue legal remedies as available.

6. Customer Responsibility

Customers are responsible for:

• Ensuring their users comply with this AUP.
• Configuring the Services in a way that meets legal and regulatory obligations.
• Notifying Pivot promptly if they become aware of misuse.

7. Changes

Pivot may update this AUP from time to time to reflect changes in laws, industry standards, or our Services. Material updates will be communicated through the Services or by email. The updated AUP will be effective as of the date posted.

8. Contact

For questions about this AUP, contact [email protected] or [email protected].