Uptime & Transparency

Service Status & Uptime

• Pivot provides a public status page at pivotstatus.com showing current system health, uptime, and incident history.
• Our target SLA uptime is 99.9% monthly for core services.
• Historical uptime data is available for the past 12 months directly on the status page.
• Customers can subscribe for email or RSS updates to receive real‑time incident notifications.

Incident Reporting & Transparency

• All service incidents are logged on the status page, with details including:
  • Description of the issue
  • Impacted services
  • Start and resolution times
  • Root cause analysis (where applicable)
• We aim to post timely updates during incidents and provide a summary after resolution.

Transparency Reports

• Pivot intends to publish periodic Transparency Reports describing:
  • Law enforcement requests for user data
  • Government data access requests
  • Content takedown or removal requests

Reports will be aggregated and will not disclose customer‑specific information.